01992 676392



     

Responsive Cleaning Specialists



"The cleanest it's ever been". We are all very grateful for the service, quality and efficiency of the clean and your company"

Antonia Thompson, StockX, Office Coordinator

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"The site supervisors are enthusiastic and have risen to challenges set by the main contractor"

Tommy Sampson, Section Manager, Laing O'Rourke

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"I have always found them to be professional, providing an excellent service on and off site"

Alex Scullion, Assistant Quality Surveyor, Kier

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“BRS have performed very well and managed demands from multiple contractors”,

Ollie Kyles, Senior Commercial Manager, Laing O’Rourke

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"I thoroughly recommend BRS and will be inviting them to tender for future opportunities"

Calogero Guglielmo, Readie Construction Ltd

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"We would certainly work with BRS on future projects”

Kim Dowson, Senior QS, Caledonian Modular

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"They have demonstrated real professionalism and worked diligently to ensure a very high standard "

Richard Clapham, Commercial Manager, Lendlease

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"Both projects were successfully completed and handed over on time and the feedback on site was very positive"

Calogero Guglielmo,Trainee Quantity Surveyor, Readie Construction Ltd

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"Experts in their field"

Dusan Forrai, Lee Valley, White Water Centre, Waltham Cross

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"The quality of work has been good and respectful of other trades works upon the site"

Ollie Kyles, Senior Commercial Manager, Laing O’Rourke

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"I would have no reservation in recommending BRS as a Builders clean specialists, providing an excellent service"

Alex Scullion, Assistant Quantity Surveyor, Kier

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"BRS have managing demands from multiple contractors and resourcing the project well with hard working employees.”

Ollie Kyles Senior Commercial Manager, Laing O'Rourke

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"BRS proven to be commercially competitive, also shown a high standard of workmanship"

Sonam Kainth, Assistant Surveyor, Telford Homes

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"Their initial tender was competitive and they provided an excellent service"

Kim Dowden, Senior Quantity Surveyor, Caledonian

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"Their teams always arrive on time with adequate PPE and and experienced supervisor in charge"

Lyam Gunner, Site Manager, Taylor Wimpey

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"As a company, we are happy to recommend the service of BRS Cleaning Contractors"

Nick Panton, Contract Surveyor, HG Contruction

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"BRS completed this project to a high quality"

Sonam Kainth, Assistant Surveyor, Telford Homes

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"The BRS team are professional and efficient, and experienced in what they do"

Calogero Guglielmo,Trainee Quantity Surveyor, Readie Construction Ltd

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"They have been very reasonably priced and always complete exactly that is asked for on site"

"Nick Panton, Contract Surveyor, HG Construction"

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"Resources were adequate and they help us when programmes are tight"

Damian O'Connor, Senior Site Manager, Readie

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Trusted By



Don’t just take our word for it - here are some kind words from our clients

“BRS management have shown great care and responsibility in making sure that the projects they are involved with are delivered in good time and at very competitive prices. I can strongly recommend their high quality workmanship and prompt delivery.”

Martyn Hancox, Director
The Zenith Group, Coventry

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Terms & Conditions

terms and conditions

PAYMENT

End of Teanancy/Private cleans only-Payment is requested on completion on the day of the cleaning session. Payment should be made before the clean takes place or at the latest on completion of the clean by BACS payment or cash for private clients.

For other contractors and agencies, payment should be made within 30 days of receipt of the invoice unless otherwise agreed.

Customer understands that any ‘late payments’ may be subject to additional charges.

COMPLAINTS/CLAIMS 

The customer accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will not entitle the customer to any refunds or recovery cleanings.

BRS require the presence of the customer or his/hers representative at the beginning and at the end of the cleaning session as an inspection will be carried out and any corrections made, the same day.

If the customer has scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the cleaning job has been carried out.

BRS allow up to 7 working days to respond to a complaint.

BRS will not accept a complaint based on an Inventory check report filed more than 24-hour after the cleaning session. Complaints are accepted verbally over the phone or by email. Complaints must be reported immediately on completion or within a maximum of 24 hours.

BRS agrees to keep all customers’ information confidential.

CUSTOMER SATISFACTION

Customer understands that he/she is not entitled to any refunds.

If the customer is not completely satisfied with a cleaning job, BRS will re-clean any areas and items to customer’s satisfaction. Therefore the customer must allow the cleaner to return.

Customer must be present at all times during the recovery-clean. We reserve the right not to return a cleaner more than once.

LIABILITY

BRS reserves the right not to be liable for completing tasks which are not stated on our task list:

We are not liable for:

*Third parties entering or present at the customer’s premises during the cleaning process.

*Wear or discolouring of fabric becoming more visible once dirt has been removed; Failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods;

*Existing damage or spillage that cannot be cleaned/removed completely using customer provided cleaning detergents and equipment or standard carpet cleaning equipment;

*Any damages caused by a faulty or not in full working order detergents/equipment supplied by the customer.

CANCELLATIONS

If keys are provided they must open the lock without any special efforts or skills. Customer agrees to pay the full price of one cleaning visit in case of a termination of the service if the customer has given less than one week advanced notice.

Customer agrees to pay 50% of the quote as a cancellation fee if the customer cancels or changes the date/time less than 48 hours prior to the scheduled appointment.

Customer agrees to pay 50% of the quote as a cancellation fee in the event of a lock-out causing our cleaners to be turned away; no one home to let them in; no water or power available at customer’s premises; or problem with customer’s keys

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BRS Cleaning Contractors Ltd is a registered company in England Registered Number 8578402 • VAT Number 1966 643 57

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